• Quality:   We vow to make quality our highest priority at every step in our production process and independently ensure and verify such quality through ISO 9001:2015 and our Product Specification Quality System™ (“PSQS”).
  • Ethics:   We vow to operate with uncompromising integrity and honesty in our dealings with you, your customers, and our HOC team.
  • Customer Service:   We vow to offer unrivaled customer service through continual communication, transparency, and anticipation of your needs.
  • Cost Commitment:   We vow to maintain an agreed-upon pricing model and adjust pricing only when necessary based on documented changes in economic circumstances.
  • Production Capacity:   We vow to meet your current production needs and to support future growth initiatives.
  • Production Flexibility:   We vow to meet agreed-upon lead times and to use our best efforts to respond to unexpected production needs.
  • Shipping & Logistics:   We vow to accurately ship your products on schedule in a quality manner and to use our best efforts to accommodate emergency shipments during non-business hours.
  • Innovation:   We vow to work diligently to identify other areas of cost savings and product improvements for you.