Quality: We vow to make quality our highest priority at every step in our production process and independently ensure and verify such quality through ISO 9001:2015 and our Product Specification Quality System™ (“PSQS”).
Ethics: We vow to operate with uncompromising integrity and honesty in our dealings with you, your customers, and our HOC team.
Customer Service: We vow to offer unrivaled customer service through continual communication, transparency, and anticipation of your needs.
Cost Commitment: We vow to maintain an agreed-upon pricing model and adjust pricing only when necessary based on documented changes in economic circumstances.
Production Capacity: We vow to meet your current production needs and to support future growth initiatives.
Production Flexibility: We vow to meet agreed-upon lead times and to use our best efforts to respond to unexpected production needs.
Shipping & Logistics: We vow to accurately ship your products on schedule in a quality manner and to use our best efforts to accommodate emergency shipments during non-business hours.
Innovation: We vow to work diligently to identify other areas of cost savings and product improvements for you.